Demo · Customer experience
ConverseIQ
AI for conversation analysis, sentiment detection, intent recognition and communication insights.
- Category
- Customer experience
- Built for
- Customer experience and contact-centre leaders
- Works with
- Contact-centre platform, Zendesk, Salesforce Service Cloud, Call recordings
The problem
Quality teams can only sample a fraction of customer conversations, so sentiment and compliance issues are found late.
What the agent does
- Analyses customer conversations
- Detects sentiment and intent
- Surfaces communication insights for teams
Supervisors decide coaching and remediation from flagged conversations.
The demo session
What you'll see in 30 minutes.
Demos run on sample data, never another customer's information.
Your scenario
We start from a process you choose.
Agent run
ConverseIQ reads, decides and acts, step by step.
Human control
Approvals, escalations and the audit trail.
Fit for you
An honest view of what it would take in your systems.
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Book a session and we'll tailor the demo to the process you care about.