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honestAI

What we automate · Customer Service

AI agents for customer service.

HonestAI agents triage tickets, resolve routine requests such as order status and refunds within policy, and route the rest with full context. Your team handles conversations that need judgment.

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The problem

Where customer service time goes today.

Queues grow faster than headcount

Routine requests crowd out the conversations that need a person.

Context is lost on hand-off

Customers repeat themselves because tickets arrive without history.

Quality is sampled, not measured

QA teams review a small fraction of conversations.

Workflows

Work agents complete.

Each workflow is scoped with your team and measured against today's baseline before it runs in production.

  • 01Ticket triage

    Classifies intent, urgency and sentiment and routes to the right queue.

  • 02Order status resolution

    Looks up orders and shipments and replies with accurate status.

  • 03Refund processing

    Checks eligibility against policy and processes refunds within limits.

  • 04Knowledge base answers

    Answers from your approved knowledge base, citing articles.

  • 05Escalation routing

    Hands complex cases to a specialist with a summary and recommended next step.

  • 06Quality review

    Reviews every conversation for tone, accuracy and compliance (see ConverseIQ).

  • 07Customer follow-up

    Sends follow-ups and closes resolved tickets.

Agent roles

Example agents.

Customer Service Agent

Triage and resolution of routine requests across chat and email.

Quality Agent

Conversation analysis for sentiment, intent and compliance.

Escalation Agent

Context packaging for specialist hand-off.

Operating model

What changes, before and after.

Illustrative operating model. Results are measured per engagement against your baseline.

Before

  • — Every ticket read by a person
  • — Refunds wait in a queue
  • — QA samples a fraction of conversations

With HonestAI agents

  • Routine requests resolved within policy
  • People handle the conversations that need them
  • Every conversation reviewed

How we deliver

From first workflow to operated agent.

  1. 01

    Discover

    Map volumes, systems and hand-offs with your customer service team.

  2. 02

    Redesign

    Agree which steps agents complete and where people approve.

  3. 03

    Deploy

    Connect agents to your systems with least-privilege access.

  4. 04

    Operate

    We monitor accuracy and exceptions and report monthly.

Related

Keep exploring.

ConverseIQ demoSmartComm case studyRetailInsuranceAll departments
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Which customer service workflow should go first?

In 30 minutes we'll review your highest-volume work and tell you honestly whether an agent is the right fit.

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