Claims Intake Agent
Turns emails and portal submissions into structured claims, requests missing information and assigns the right adjuster queue.
Adjusters own coverage, reserves and payment.
Industries · Insurance
AI agents for claims, policy and underwriting operations.
Insurers run on documents and correspondence. HonestAI agents take first notice of loss, read claim files and prepare underwriting submissions — adjusters and underwriters keep every coverage and payment decision.
The problem
Skilled adjusters spend their day on intake and admin.
A single claim can involve emails, photos, invoices, medical reports and police records. Underwriting submissions arrive as unstructured broker packs. Cycle times and leakage both suffer when experts spend hours sorting paperwork.
- FNOL arrives across phone, email and portal
- Claim files are incomplete on first touch
- Broker submissions need manual re-keying
- Subrogation opportunities are missed
Work we run
The workflows we take on first.
Each one is baselined, scoped with your team and run against an agreed outcome.
- 01First notice of loss intake and triage
- 02Claim document classification and summarisation
- 03Missing-document chasing
- 04Underwriting submission extraction
- 05Loss run analysis
- 06Policy endorsement and certificate requests
Runs inside the systems you already use
Policy administrationClaims managementGuidewire / Duck CreekDocument managementContact centre
Agents & human control
What agents do. What people decide.
Underwriting Assistant Agent
Builds a clean submission summary from broker packs and highlights appetite and data gaps.
Underwriters price and bind every risk.
Policy Servicing Agent
Processes routine endorsements and issues certificates within defined rules.
Service teams approve non-standard changes.
- No automated claim denials — adverse decisions always sit with a licensed person.
- Fraud signals are routed to SIU, never actioned automatically.
- Fair-treatment and complaints handling rules encoded as agent policies.
Proof
Related case studies and demos.
Customer results are published only once verified.
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Start with claims intake.
Most carriers see the clearest early value in FNOL and claim file preparation. We'll scope it with your team.